by Romana Bogdan
Sales education
Topic
Sales training is adapted to both beginners and experienced sellers. We focus on real sales situations, understanding customer needs and developing skills that bring results.
Goal
The goal of the training is to empower salespeople to easily conduct conversations, build trust, and close sales without pressure - with greater confidence and a better sense of control.
What we offer
Questioning and active listening techniques
The structure of an effective sales conversation
Approaches to closing sales that don't create resistance from the customer
Practical exercises and examples from real situations
Services
Our services are designed to improve your sales results, empower your team and ensure long-term value for your customers. Whether you are looking for effective sales training, specialized training or flexible online and in-house programs, we adapt every detail to your business needs and goals.
Take advantage of the opportunity to grow and develop with the support of experts with extensive industry experience.
Telephone sales
Topic
Telephone sales require specific skills – because without visual contact, every word and tone carries even more weight. We focus on developing confidence and clarity in telephone communication.
Goal
The aim of the training is for your salespeople to master the techniques to keep the interlocutor's attention, resolve objections and lead the conversation towards the next step – meeting, offer or closing the sale.
What we offer
Techniques for opening conversations and building trust remotely
Structuring conversations according to sales goals
Managing the most common complaints and avoiding “dead ends”
Real call exercises and individual feedback
Communication skills training
Topic
Communication skills training is intended for anyone who wants to improve their professional performance - whether in meetings, presentations, or everyday team communication.
Goal
The goal of the program is to develop clarity of expression, active listening, and the ability to adapt to the interlocutor - key skills for more effective and confident business communication.
What we offer
Verbal and non-verbal communication techniques
Working on the security and clarity of public appearances
Active listening and giving constructive feedback
Practical exercises and concrete situations from the business environment
Tailor-made education
Topic
Every team is different - that's why we offer training that is tailored to your business, challenges and goals. The focus is on relevance, efficiency and application in practice.
Goal
The goal is to provide training that has a real impact – because when the content reflects your everyday life, results come faster and last longer.
What we offer
Analysis of the needs of your team and business context
Adapting content to industry and knowledge level
Practical examples from your reality
Flexible performance – online, live or combined
Consulting and support when starting a contact center
Topic
Starting a contact center requires more than technical equipment – it requires a clear structure, processes and a competent team. Our support ensures that your contact center is ready for real challenges.
Goal
Our goal is to put your contact center on a solid foundation - professional, efficient and sustainable - with an emphasis on user experience, work organization and measurable results.
What we offer
Planning and organization of the contact center from the ground up
Defining procedures, scripts and communication protocols
Selection and implementation of the necessary software (telephony, CRM, helpdesk)
Training of operators and team leaders
Recruitment advice, shift scheduling and performance monitoring
Education and consulting for CRM systems
Topic
CRM training and consulting focuses on ensuring your team uses the CRM tool correctly and effectively. We help establish clear routines and connect CRM to your sales processes.
Goal
Our goal is for the CRM system to become an extended arm of your sales team — a useful tool that supports sales, rather than an additional administrative burden.
What we offer
Training of the sales team for proper data entry and monitoring
Building a daily routine of using CRM as a key sales tool
Connecting CRM functionality to your sales processes and goals
Advice on choosing or optimizing CRM solutions according to the needs of your business
Financial literacy education for elementary and secondary school students
Topic
Through expertly designed workshops, students learn key financial terms and develop money management skills - in a way adapted to their age, with practical examples and an interactive approach.
Goal
The goal of the program is to introduce students to the basics of personal finance through topics such as saving, budgeting, smart spending, and the safe use of digital financial tools - knowledge that will benefit them throughout their lives.
Target group
Upper elementary school students (5th–8th) and high school students
What we offer
Education adapted to upper grades of primary and secondary schools
Topics: money, savings, banks, loans, digital finance and fraud protection
Interactive work methods: quizzes, group activities, simulations
Practical examples based on experience from the banking sector
Flexible duration: from 45 to 90 minutes, by arrangement
Possibility to adapt content to the specific needs of the school or class